Refund Policy

Our guides are digital, and delivered immediately

When you buy a guide, it's delivered to you straight away as a download. Because a digital file can't be handed back once you have it, our guides are sold as a final sale, and we don't offer refunds simply for a change of mind.

You can read before you buy

We think that's only fair if you can see exactly what you're getting first — so the first three chapters of every guide are free. Read them, get a feel for the depth and the approach, and buy only when you're sure it's right for you. The free preview is how we take the guesswork out before you spend a rand.

When we'll put it right

A change of mind isn't a refund reason — but a genuine problem always is. We'll provide a working copy or a full refund if:

• you were charged incorrectly, or more than once, for the same guide;
• you can't download or access your guide and we're unable to fix it;
• the file is faulty or corrupted and we can't provide a working replacement; or
• the guide is materially not what was described on the site.

How to request a refund

Email us at hello@diligentpropertysolutions.co.za within 7 days of purchase, with your name, order reference, and a short note on what went wrong. We'll respond within 2 business days and sort it out quickly.

How refunds are processed

Approved refunds are returned to your original payment method via Stitch, typically within 5 to 10 business days depending on your bank.

Advisory services

Bespoke advisory work is quoted and agreed individually. Refund terms for services are set out in your engagement letter and may differ from the above, as work may already have been performed.

Your rights under South African law

This policy sits alongside your rights as a consumer under South African law — it doesn't replace or reduce them. Where the law gives you a right to a refund or remedy, that always applies.