Privacy Policy

Responsible party

Diligent Property Solutions (Pty) Ltd is the responsible party for personal information collected through this site. Our Information Officer is Connor Crowe. You can contact us at hello@diligentpropertysolutions.co.za or by post at 2 Bishop Crescent, Durbanville, Cape Town, 7550.

Information we collect

Details you give us: your name, email address, and marketing preferences when you buy a guide, request a free preview, subscribe, or make an enquiry.

Payment information: processed directly by Stitch. We receive confirmation of payment and a payment reference, but not your full card or banking details.

Usage information: basic analytics about how the site is used.

How we use your information

To process and deliver your orders, provide the free preview, respond to enquiries, send you marketing where you have consented, and improve our site.

Legal basis

We process your information to perform our contract with you (order fulfilment), with your consent (marketing), and for our legitimate business interests (site security and improvement).

Who we share it with

We use trusted service providers who process data on our behalf: Stitch (payments), Supabase (secure data hosting), Mailchimp (email), and our website host. Some of these providers may process data outside South Africa; where they do, we rely on their safeguards for cross-border transfers.

Retention

We keep order records for as long as necessary for our legitimate business and legal purposes, and marketing data until you unsubscribe.

Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information, object to processing, and withdraw consent at any time by emailing hello@diligentpropertysolutions.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Cookies

We use essential cookies to run the site and may use analytics cookies to understand usage.

Security

We take reasonable technical and organisational measures to protect your information.